Availo

Terms of Service

Last updated: 2 November 2026

These Terms of Service ("Terms") govern your access to and use of Availo — the Android application, websites, and related callback features (the "Service") operated by SPACE RND LTD ("SPACE RND," "we," "us," or "our"), a private limited company registered in Kenya.

By creating an account, downloading the app, or using a callback page, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

Availo helps account holders manage interruptions by screening calls according to schedules and VIP rules on supported Android devices, and by letting callers request callbacks through a personal web link. Features may differ between free and paid (Pro) plans and may change as we improve the product.

Call screening depends on Android platform APIs and permissions you grant. We do not guarantee that every call will be blocked or allowed exactly as intended in all device, carrier, or OS configurations.

2. Eligibility and accounts

  • You must be at least 18 years old.
  • You must provide accurate registration information and keep your credentials secure.
  • You are responsible for activity under your account. Notify us promptly of unauthorized use at support@onavailo.com.
  • Usernames must not impersonate others, infringe rights, or violate law. We may reclaim or suspend usernames that breach these Terms.

3. Acceptable use

You agree not to:

  • Use the Service for unlawful, harassing, fraudulent, or abusive purposes.
  • Submit false caller information, spam callback requests, or attempt to harvest personal data from other users.
  • Probe, reverse engineer (except where non-waivable law allows), overload, or disrupt the Service or related infrastructure.
  • Circumvent free-tier limits, billing, access controls, or security features.
  • Misrepresent your affiliation with SPACE RND or Availo, or use our marks without permission.

We may suspend or terminate access for violations.

4. Callback requests (callers and hosts)

  • Callers must provide accurate contact details and only request callbacks for legitimate reasons.
  • Hosts decide whether to accept, reject, or ignore requests. Availo does not guarantee that a host will call back.
  • Hosts control whether their callback page is public or requires a short-lived access code. Callers who receive a code should treat it as confidential for that request.
  • Status links are temporary and stop working on the schedule in the Privacy Policy. The caller's name, phone number, and reason stay on the host's account until the host deletes that account.

5. Subscriptions and Google Play Billing

Paid features ("Pro" or similar) are sold through Google Play Billing where offered. Prices, billing periods, free trials, and refunds are governed by Google Play's terms and the product listing at the time of purchase. Managing or cancelling a subscription is done through your Google Play account settings. For consumers in the EEA and the UK, statutory withdrawal and refund rights for those purchases are handled by Google Play. This section does not remove those rights.

Entitlements may take a short time to sync after purchase or restore. We may verify purchase tokens with Google to activate or revoke Pro access.

6. Intellectual property

The Service, including software, branding, and content we provide, is owned by SPACE RND or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose while you comply with these Terms.

You retain rights in content you submit (for example VIP labels or callback reasons). You grant us a license to host and process that content solely to operate the Service.

7. Third-party services

The Service relies on Railway (API and database), Resend (account email), and Google (Play, Firebase Cloud Messaging, and optional reCAPTCHA). Their terms and privacy practices apply to their services. Calendar deep links or downloadable calendar files you choose to open are handled by your device or calendar apps — we do not require Google Calendar OAuth for callers.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that call screening will catch every unwanted call or never affect a wanted call.

Availo is a productivity tool, not an emergency service. Do not rely on it as your only way to receive urgent or life-safety communications.

If you are a consumer in the EEA or the UK, you keep the mandatory statutory rights for digital services, including where the Service does not conform to the contract. The wording in this section applies only as far as those rights allow.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPACE RND AND ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) USD 50 (OR LOCAL EQUIVALENT).

Nothing in these Terms limits liability for death or personal injury caused by negligence, or any liability that the law of your country does not allow us to limit. If you are a consumer in the EEA or the UK, the cap in this section does not apply where consumer law forbids it.

10. Indemnity

You agree to defend and indemnify SPACE RND against claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service, your content, or your breach of these Terms, except to the extent caused by our willful misconduct.

If you are a consumer in the EEA or the UK, this indemnity applies only as far as consumer law allows. It does not require you to pay for a claim caused by our breach or our negligence.

11. Termination

You may stop using the Service at any time. You may permanently delete your account in the Availo app (Settings → Delete account) or follow the instructions at /account-deletion (including emailing support@onavailo.com if you cannot use the app). We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Service. Sections that by nature should survive (including intellectual property, disclaimers, liability limits, and indemnity) will survive termination.

12. Changes

We may update these Terms. The "Last updated" date will change. For a material change, we will say when it takes effect, in the app or by email when we can reach you. If you do not agree, stop using Availo and delete your account before that date. The updated Terms apply from that date if you keep using the Service. For a consumer in the EEA or the UK, a material change does not depend on treating silence as consent where the law requires a clearer agreement.

13. Consumers in the EEA and the United Kingdom

If you are a consumer in the EEA or the UK, this section applies with the rest of these Terms:

  • You keep mandatory consumer rights, including statutory rights for digital services. The disclaimers in section 8 do not remove them.
  • You can bring a claim in the courts of the country where you live. Mandatory consumer law there still applies. Section 14 does not remove that.
  • The liability cap and the indemnity do not apply where your country's consumer law forbids them, and they do not limit liability for death or personal injury caused by negligence.
  • Prices, cancellation, and statutory withdrawal for Pro are handled by Google Play, as described in section 5.
  • How we handle personal data, including transfers and your privacy rights, is in the Privacy Policy.

14. Governing law

These Terms are governed by the laws of Kenya. Courts in Kenya have jurisdiction. If you are a consumer in the EEA or the UK, you can bring a claim in the courts of your home country, and the mandatory consumer protections of that country still apply.

15. Contact

SPACE RND LTD · Availo
Email: support@onavailo.com
Registered office: Centenary House, Ring Road, Westlands, Nairobi, Kenya
Postal: P.O. Box 47944, 00100 G.P.O Nairobi, Kenya